999 Contact Management Operator

<h4> Location </h4> Force Headquarters <h4> Agile working – work style </h4> Fixed Base Worker <h4> Business Area </h4> Call Centre (Contact Management) <h4> Department </h4> Contact Management <h4> Rank </h4> N/A <h4> Grade </h4> E <h4><p>Salary</p></h4><p>£26,703 - £32,613</p><h4> Part/Full Time </h4> Full Time <h4> Hours per Week </h4> 37 <h4> Additional Working Conditions </h4> Suitable for Job Share, Part Time, Shift Work, Weekend Working <h4> Type of Contract </h4> Permanent <h4> Vetting Level Required </h4> MV <h4> Description </h4><p><strong>Your headset is a lifeline!! </strong></p><p>Someone somewhere is having the worst day of their life… and they need you!</p><p>You’ll be the first voice people hear when they call 999 or 101, and what you do next matters.</p><p>Whether it’s a life-threatening emergency or a call for guidance, your voice will bring calm, clarity and action when it’s needed the most.</p><p><strong>Be the change...literally!</strong></p><p>No predictable days, one minute you’re helping report a burglary the next you’re coordinating a response to something critical.</p><p><strong>This isn’t your average role</strong></p><ul><li>Answer calls and figure out what’s really going on…fast</li><li>Use your judgement to solve problems and make quick decisions</li><li>Support people through intense, emotional and chaotic moments</li></ul><p><strong>You don’t need to have done this before, but you do need to be:</strong></p><ul><li>Calm under pressure</li><li>A great listener who can pick up on what’s not being said</li><li>Quick thinking with good judgement</li><li>Empathetic but stay focused and professional</li></ul><p>You’re not just answering calls, you’re making a real impact every shift, building great skills in communication, crisis handling and decision making.</p><p><strong>You’ll be part of something bigger; protecting your community!</strong></p><p><strong>IS THIS YOU?</strong></p><p>Apply now and start making a difference from your very first call.</p><p><strong>To understand how you can make Derbyshire safer together visit our </strong><a href="" target="_blank"><strong>careers website</strong></a><strong>.</strong></p><p>We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.</p><h4> Document Attachment </h4><a href="" target="_blank"> 999 Control Room Operator.pdf – 160KB </a><br> <ul></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...