Adobe CDP Architect

Adobe CDP Architect Job Summary We are seeking an experienced Adobe CDP Architect to lead a customer data and journey transformation program. This role will be responsible for driving customer journey discovery, designing scalable customer data architectures, and leading the implementation of Adobe Real-Time Customer Data Platform solutions. The ideal candidate will serve as the bridge between business stakeholders and technical teams, translating customer experience objectives into scalable, privacy-compliant customer data solutions. This role requires deep expertise in customer data platforms, identity resolution, customer journey design, and enterprise-scale customer profile management. Key Responsibilities Journey Mapping & Customer Experience Design • Lead customer journey mapping workshops with business and technology stakeholders. • Identify and prioritize customer journeys across onboarding, communications, billing, self-service, customer engagement, and service operations. • Translate business requirements into customer data, identity, segmentation, and activation strategies. • Define customer experience KPIs, success metrics, and measurement frameworks. Adobe CDP Architecture & Solution Design • Own end-to-end architecture design for Adobe Real-Time Customer Data Platform. • Design and implement: • Customer profile schemas • Identity resolution frameworks • Namespace strategies • Data ingestion architectures (batch, streaming, API) • Consent and governance models • Develop scalable unified customer profiles across multiple customer touchpoints and data sources. • Define audience segmentation and activation strategies aligned to customer journeys. • Ensure alignment with Adobe Experience Platform best practices and enterprise architecture standards. Implementation Leadership • Provide architectural leadership throughout Adobe CDP implementation initiatives. • Collaborate with delivery teams to ensure successful deployment and adoption. • Support integration with: • CRM platforms • Billing systems • Customer Information Systems (CIS) • Call center platforms • Web and mobile applications • Operational and IoT data sources • Guide testing, validation, deployment, and production readiness activities. Data Governance, Privacy & Compliance • Design privacy-by-design solutions aligned with regulatory and organizational requirements. • Establish data governance standards including: • Consent management • Data classification • Data retention policies • Access controls and usage policies • Collaborate with Privacy, Legal, Security, and Compliance teams to ensure governance requirements are met. Stakeholder & Program Leadership • Act as a trusted advisor to business and executive stakeholders. • Facilitate workshops, architecture reviews, and strategic planning sessions. • Support roadmap development, MVP planning, and value realization initiatives. • Contribute to operating model design, knowledge transfer, and organizational enablement. Required Qualifications Core Experience • 7-10+ years of experience in Customer Data, Martech, Digital Architecture, or Customer Experience technology roles. • 3+ years of hands-on experience with Adobe Real-Time Customer Data Platform. • Strong experience in customer journey mapping and enterprise customer experience design. • Proven expertise designing and implementing unified customer profiles at scale. • Strong understanding of: • Identity resolution • Customer data modeling • Schema design • Audience segmentation • Customer activation strategies Adobe Experience Platform Expertise • Hands-on experience with: • Adobe Real-Time Customer Data Platform • Adobe Experience Platform • Experience with Adobe Journey Optimizer preferred. • Experience with Adobe Analytics, Tags, and Data Collection preferred. Consulting & Leadership • Strong stakeholder management and executive communication skills. • Proven ability to facilitate workshops and lead discovery sessions. • Ability to translate business requirements into scalable technical solutions. • Experience working within complex, multi-vendor delivery environments. Preferred Qualifications • Experience in Utilities, Energy, Telecommunications, or other regulated industries. • Familiarity with: • Customer Information Systems (CIS) • Billing platforms • Call center technologies • IoT and AMI data environments • Adobe certifications in AEP, CDP, or Solution Architecture. • Experience with Agile delivery methodologies and enterprise transformation programs. Key Skills & Competencies • Adobe Real-Time CDP Architecture • Adobe Experience Platform (AEP) • Adobe Journey Mapping & Customer Experience Design • Identity Resolution & Unified Customer Profiles • Data Modeling & Schema Design • Audience Segmentation & Activation • Data Governance & Privacy Compliance • Adobe Journey Optimizer • Stakeholder Management & Consulting • Enterprise Solution Architecture & Digital Transformation

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