After-Sales and Customer Service Agent – Call Center

Permanent full-time position You will be responsible to contact Spinelli’s customers to confirm their service appointment, to follow up on their recent purchases of products or services and also to offer a wide variety of products and services according to the on-going promotional campaigns. Work schedule Monday to Friday. We require A high school diploma and excellent interpersonal skills. Bilingualism required: Fluency in spoken and written French required. Expert knowledge of English required, as this position involves regular interaction with unilingual English-speaking customers. Excellent sales and persuasion abilities Excellent interpersonal and communication skills Excellent customer service skills Able to work independently and in a team Dynamic and versatile Excellent planning and organizing skills Basic computer proficiency Does this challenge interest you? Please send your resumé without delay tothe HR department at rh@spinelli.com. The Spinelli Group adheres to the principles of pay equity and equal opportunityemployment. Please note that only those applicants selected for an interview will be contacted.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...