ATL Car Rentals - Rental Ambassador
Rental Ambassador
Purpose:
The primary ambassador for achieving sales targets while ensuring a quality customer experience throughout the entire cycle of service.
Key Duties & Responsibilities:
Responsibilities include but are not limited to:
- Meet and welcome customers:
- Provide quality customer care at all points with the customer based on approved standards.
- Open and Close Rental Agreements (RAs):
- Ensure vehicle/ fleet availability based on reservations and assign rental vehicles.
- Ensure that all reservation information is accurate, vouchers are properly credited, the RA is accurate, and customers receive the correct class of vehicle and special equipment.
- Prepare all rental and return documents accurately and completely.
- Assist customers with directions, maps, local area, and appropriate service information.
- Sell optional services, products, and upgrades by using approved service and sales techniques.
- Assured customer understanding of specific charges and terms.
- Deliver vehicle to customer and check-off where necessary.
- Thank customers for their business and enquire about service satisfaction levels.
- Complete rental transactions at off-site locations as necessary.
- Maintain the appearance of the rental counters and areas to present a neat and orderly image, and ensure that the counter is stocked with appropriate supplies.
- Determine customer needs and recommend available and appropriate rental products and services.
- Answer the telephone and provide accurate information that addresses the needs of caller(s).
- Complete handover of shift by updating shift handover log and communicating all important details.
- Resolve and log customer issues and complaints.
- When assigned to a home city location, extend administrative and office support to the location.
- Attend and complete all required training & development courses and workshops.
- Any other task designated by the supervisor or management.
- Fleet Check and Inspection:
- Complete station fleet sheet/ vehicle turnaround and note any damage / possible reasons for turn back to the maintenance department.
- Physically check all ready vehicles received to ensure all accessories and mandatory standard equipment are intact and adhere to standards.
- Ensure proper fuel tank level.
- Facilitate the Customer Vehicle Return Process.
- Check for damage on incoming vehicles; if damage is found, direct customers to the counter for the completion of a damage/loss report.
- Remind customers to check for personal belongings.
- Identify and log customer items left in vehicles.
- Determine the fuel plan chosen by the customer and check to see whether the vehicle has a full tank of gas, if required.
- Advise and review rental charges and provide an accurate receipt.
- Provide information regarding transportation to the airport terminal if required.
- Thank customers for their business; inquire about service, satisfaction and take possible complaints.
- Report customer service issues or complaints to the sales agent, supervisor, or manager on duty.
- Keep the lot organized for ease of access and traffic flow.
- Vehicle Care and Transportation:
- Safely drive and deliver vehicles locally or out of the area as needed.
- Refuel vehicles and log the identification numbers with fuel and mileage.
- .Follow procedures for handling flagged or damaged vehicles.
Minimum Qualifications:
- High school diploma or an equivalent combination of education and work experience.
- Computer literate.
- Have a strong passion and interest in customer service and hospitality.
- Demonstrates self-confidence with the ability to take initiative.
- Demonstrate adequate general knowledge of country and local attractions.
- Excellent written, verbal communication and customer service skills.
- Has an interest in sales.
- Ability and willingness to work on weekends, public holidays, and a 5-day work week.
- Valid Jamaican General Driver’s license (minimum 1 year old).
- Safe driving record.
- Must be 23yrs or older.
Please Note: Only Shortlisted Candidates Will Be Contacted. Thank you for your application!
