Bilingual – Customer Service Representative, English & Québec French

Job Description:

  • Provide exceptional, professional and efficient service to all customers
  • Handle customer inquiries and requests related to rental of construction/industrial equipment and store items
  • Act as the company’s front line contact with the customer
  • Ensure reliability, availability and ease to customers
  • Adapt to the physical demands of the role including bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors as required

Requirements:

  • Bilingual (English & Québec French) fluency
  • Customer service experience in either a call center environment or a dedicated customer service department
  • Wynne or AS400 experience (preferred)
  • Equipment rental or construction industry experience (preferred)
  • PC systems and typing skills (CRM, email, chat)
  • Ability to support others to "get things done"
  • Equipment rental knowledge
  • Construction industry knowledge

Benefits:

  • Health, Dental, Vision, Life Insurance
  • Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days
  • Tuition Reimbursement
  • RRSP Matching
  • Tool and Boot Allowance
  • Career development and advancement
  • Employee Assistance Program
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