Cold Caller | Appointment Setter | Customer Service

KEY RESPONSIBILITIES

1. Outbound Prospecting
- Conduct high-volume outbound cold calls to US-based business owners and decision-makers within the property management industry.
- Follow structured call campaigns while maintaining natural, confident conversations.
- Consistently meet or exceed daily and weekly dialing targets.
- Establish rapport quickly and represent the company professionally.

2. Appointment Setting
- Identify qualified prospects based on defined criteria.
- Clearly communicate the value proposition and generate interest.
- Secure meetings between prospects and senior sales representatives.
- Confirm meeting details and ensure attendance through proper follow-up.

3. Objection Handling
- Address gatekeepers and decision-maker objections with confidence and professionalism.
- Use provided rebuttals while adapting to real conversations.
- Maintain persistence without being aggressive or transactional.
- Turn resistance into productive dialogue.

4. CRM & Activity Management
- Accurately log all calls, notes, and outcomes in the CRM system.
- Track follow-ups, callbacks, and scheduled meetings.
- Maintain organized records to ensure smooth handoff to Account Executives.
- Follow workflow processes and reporting standards.

5. Continuous Improvement
- Participate in call reviews, coaching sessions, and training exercises.
- Apply feedback to improve conversion rates and call quality.
- Help refine scripts, messaging, and targeting strategies based on real conversations.
- Demonstrate measurable growth in performance metrics over time.

6. Pipeline Contribution
- Generate consistent qualified opportunities that contribute directly to revenue.
- Maintain accountability for personal production goals.
- Collaborate with team members to share insights and improve campaign outcomes.

REQUIREMENTS

- Communication Skills
- Strong spoken English with clear pronunciation and confidence.
- Ability to engage naturally with American business professionals.
- Comfortable leading conversations and asking qualifying questions.
- Work Ethic & Mindset
- Highly motivated, goal-oriented, and resilient to rejection.
- Competitive mindset with a desire to earn through performance.
- Coachable and open to structured feedback.
- Strong personal accountability - you manage your results.
- Technical Setup
- Reliable high-speed internet connection.
- Quiet, professional home workspace free from distractions.
- Quality headset suitable for daily calling.

Location: Remote - Anywhere

Skills required for this job:

  • Appointment management
  • B2B sales
  • CRM tools
  • Customer service
  • Objection handling
  • Outbound cold calling
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