Customer Service 24$/h (17$ + 7$ commission – on avg.)
<p>The Customer Service Agent is responsible for serving clients in a quick and professional manner in order to ensure organizational efficiency and high level of customer satisfaction.</p> <p><strong>1. Rental Duties</strong></p> <ul> <li> Answer telephone to provide info + receive orders</li> <li> Speak to customer in English when s/he speaks English/English, French/French</li> <li> Greet customers and discuss their car rental needs</li> <li> Pick & Drop up clients as needed</li> <li> Deliver vehicles that are ready and clean</li> <li> Open, close contracts, and other Documentation.</li> <li> Confirm Reservations by follow up phone call</li> <li> Ensure all contracts and condition reports are complete, re-rinse exterior if needed</li> <li> Ensure Delivery is done in a professional manner and efficiently</li> <li> Receive returned vehicles, inspect and close contract</li> <li> Assisting team members in daily planning</li> <li> Ad hoc projects (prepping and/or rinsing cars)</li> </ul> <p><strong>2. Administrative Duties</strong></p> <ul> <li> Fully proficient in Globe’s policies and procedures</li> <li> Be Ready for quizzes from time to time without notice and pass them with 80%</li> <li> Some of the duties are (but not limited to):</li> </ul> <p class="rteindent1">A) answering client questions</p> <p class="rteindent1">B) filling out rental agreement</p> <p class="rteindent1">C) doing condition report at departure and at return</p> <ul> <li> Proper filing and follow office procedures</li> <li> Assist in various administrative duties as needed</li> <li> Email important notices, issues to proper person / department,</li> <li> Respond to emails</li> </ul> <p><strong>3. Perform other related duties as required</strong></p> <p><strong>4. Must be fluently bilingual</strong></p> <p><strong>5. Possess a valid Canadian driver license</strong></p>
