DACH Contract Manager, Upmarket – German Speaker

<div class=""> <p>As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot. </p> <p>This role is available for all work preferences @home @flex @office in Ireland. </p> <p>In this role, you’ll get to:</p> <ul> <li>Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.</li> <li>Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.</li> <li>Lead a substantial number of customer calls (approx 42 a month)</li> <li>Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer. </li> <li>Establish cooperative working relationships with customers.</li> <li>Lead forecasting discussions and pipeline reviews with internal colleagues.</li> <li>Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.</li> </ul> <p>We are looking for people who:</p> <ul> <li>Fluency in English and German</li> <li>Have healthy negotiation or sales experience</li> <li>Are passionate about creating a great customer experience</li> <li>Solve problems with curiosity and creativity</li> <li>Seek to understand multiple perspectives in a situation</li> <li>Have prior account management and/or customer retention experience</li> <li>Show clear communication skills with the ability to effectively lead a phone conversation</li> <li>Possess prioritization and organizational skills with attention to detail</li> <li>Embrace a dynamic and motivating environment</li> <li>Invest in relationships with customers and colleagues</li> <li>Contribute to a positive team environment of equality and inclusion</li> </ul> </p> <div class="content-conclusion"> <p>We know the<a class="c-link" href="https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815" target="_blank" rel="noopener noreferrer">confidence gap</a>and<a class="c-link" href="https://blog.hubspot.com" target="_blank" rel="noopener noreferrer"> impostor syndrome</a>can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.</p> <p> <strong>If you need accommodations or assistance due to a disability, please reach out to us <a href="https://form.asana.com/?k=Xr9-j19kRaY5T5NjIeyx4Q&d=8587152060687" target="_blank" rel="noopener noreferrer">using this form</a></strong></p> <p>At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.</p> <p>If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements</p> <p> <strong>Massachusetts Applicants:</strong> It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p> <p> <strong>Germany Applicants:</strong> (m/f/d) – link to HubSpot’s Career Diversity page <a href="https://www.hubspot.com/careers/belonging" target="_blank" rel="noopener noreferrer">here</a>.</p> <p> <strong>India</strong> <strong>Applicants:</strong> link to HubSpot India’s equal opportunity policy <a href="https://drive.google.com/file/d/1fTZ0ht2chl1WRI7Tgrbzh9ytZUhL2jG9/view?__hstc=20629287.8bedd818fefb24c6303ec98fcf9dcfff.1724281309795.1724281309795.1724281309795.1&__hssc=20629287.1.1724281309796&__hsfp=1818362978" target="_blank" rel="noopener noreferrer">here</a>.</p> <p> <strong>About HubSpot</strong></p> <p>HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers. </p> <p>At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.</p> <p>We’re building a company <a href="https://www.hubspot.com/careers/hybrid-work" target="_blank" rel="noopener noreferrer"> where people can do their best work</a>. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.</p> <p>Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.</p> <p>Explore more:</p> <ul> <li> <a href="https://www.hubspot.com/careers" target="_blank" rel="noopener noreferrer">HubSpot Careers</a></li> <li> <a href="https://www.instagram.com/accounts/login/?next=https%3A%2F%2Fwww.instagram.com%2Flifeathubspot&is_from_rle" target="_blank" rel="noopener noreferrer">Life at HubSpot on Instagram</a></li> </ul> <p>HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found <a href="https://www.hubspot.com/careers/hiring-ai" target="_blank" rel="noopener noreferrer">here</a>. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot’s <a href="https://legal.hubspot.com/recruiting-privacy-notice" target="_blank" rel="noopener noreferrer">Recruiting Privacy Notice</a> for details on data processing and your rights.</p> </div> </div> <hr class="lis-container__job__content__description__hr">

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...