Ground Floor - Team Member

 

Ground Floor Team Member – Caerphilly (Crossways) Premier Inn

 

You are the first person many of our guests meet. And often the last before they leave.

As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly.

No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.

 

Pay, hours and location

Pay: Up to £13.06 per hour

Contract: Fixed Term Contract until December 2026 – we don’t do zero-hours contracts.

Hours: 18 guaranteed hours per week.

Location: Crossways Business Park, Pontypandy, Caephilly, South Wales, CF83 3NL

Shifts: Includes evenings, weekends and busy guest periods.

 

What you’ll do

As a Ground Floor Team Member, no two shifts look exactly the same.

Depending on where you’re needed, you might:

  • Welcome guests and help them check in
  • Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
  • Answer questions and help solve problems
  • Help keep the reception, restaurant and public areas looking their best
  • Support your teammates across the hotel when things get busy
  • Make sure every guest feels looked after from arrival to departure

This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.

 

You don’t need hotel experience

Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.

 

Why join Premier Inn?

You’ll be joining a team that supports each other from day one.

We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.

As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.

 

What you’ll get

  • Permanent contract (we don't do zero-hours contracts)
  • Full training and support from day one
  • Opportunities to learn new skills and develop your career
  • Whitbread Benefits Card – up to 60% off Premier Inn rooms
  • Company pension and Save As You Earn scheme
  • Discounts on shopping, travel, cinema, supermarkets and more

 

Is this role right for you?

If you:

  • Like being busy and working with people
  • Stay calm under pressure
  • Enjoy taking the initiative
  • Want a role where every day is different…

…then we’d love to hear from you.

 

Apply today and help make every stay a great one. 

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...