Inbound Contact Centre Agent
Job Description:
- Receive and respond to inbound customer calls
- Assist with inquiries, complaints, and service requests
- Provide clear and accurate information about products and services
- Log all customer interactions in the system
- Follow company protocols and escalate issues when necessary
- Operate a computer, telephone headset, and other office equipment
- Sit or stand for long periods while performing computer- and telephone-based duties
- Occasionally move about the office and move or exert force up to 40 pounds
Requirements:
- Must be 18 years or older
- High school diploma or equivalent required
- Previous outbound sales or call center experience preferred
- Excellent verbal communication and listening skills
- Ability to work independently and manage time effectively
- Reliable internet connection
- Quiet home office setup
- Must complete a full application, including screening questions and a brief pre-employment test
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening; does not apply in Canada
Benefits:
- Paid time off and paid holidays
- Supplemental health coverage through Blue Cross for eligible full-time employees
- Life insurance options
- Accident and critical illness insurance
- Internal promotion and career advancement opportunities
- Paid training
- Team-oriented, collaborative work environment
- Casual dress code
