IT Help Desk 1 Intern

Job Description

Job Description
IT Help Desk Internship

Location: On-site | Cape Fear Moto Group
Reports To: IT & Information Security Manager
Type: Unpaid Internship (Hands-On Learning Experience)
Schedule: Flexible (Ideal for students or recent graduates)

About the Role

This internship is designed as a hands-on introduction to the real world of IT within a fast-paced automotive dealer group. You will work directly with the IT Manager and gain practical experience supporting day to day technology operations across multiple dealership locations.

This role is learning-focused, not labor-focused. The goal is to expose you to how IT actually operates in a business environment how issues are diagnosed, how systems are managed, and how technology supports sales, service, and operations.

If you’re curious about IT, enjoy problem-solving, and want to see what an IT career really looks like day to day, this internship is a great entry point.

What You’ll Learn

As an IT Help Desk Intern, you’ll gain exposure to:

  • How IT supports a multi-location dealership environment

  • Real-world troubleshooting (hardware, software, and user issues)

  • User onboarding and offboarding processes

  • Basic networking concepts and device management

  • Ticketing, documentation, and IT workflows

  • Cybersecurity fundamentals and best practices

  • How technology directly impacts sales, service, and business operations

You’ll work on simple, guided tasks at first and gradually take on more responsibility as your skills grow.

Day-to-Day Responsibilities

Under supervision and guidance, you may assist with:

  • Basic help desk support (password resets, software issues, printer issues)

  • Setting up new user accounts, email, and devices

  • Assisting with workstation setups and equipment deployment

  • Performing basic system checks and updates

  • Documenting common issues and solutions

  • Helping organize IT inventory and equipment

  • Shadowing troubleshooting of more advanced issues

  • Assisting with small IT projects as learning opportunities

Who This Is For

This internship is ideal for someone who is:

  • Considering a career in IT and wants hands-on experience

  • Studying IT, Computer Science, Cybersecurity, or a related field

  • Recently graduated and looking for real-world exposure

  • Curious, reliable, and willing to learn

  • Comfortable asking questions and taking feedback

No prior professional IT experience is required.

What You’ll Gain

  • Real-world IT experience you can put on your resume

  • Exposure to enterprise tools and systems

  • One-on-one mentorship from an IT Manager

  • Insight into multiple IT career paths (help desk, systems, security, networking)

  • A strong understanding of how IT supports business and sales operations

  • A professional reference upon successful completion

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