<p>How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.</p><p></p><p></p><p><b>Work Shift</b></p>Day (United States of America)<p></p><p></p><h2><b>Job Summary:</b></h2><p>Responsible for entering meal preferences within the scope of diet restrictions and delivering meals to patients in a professional, courteous, and efficient manner. Required to confirm and reconfirm the correct tray is delivered to the correct patient using two patient identifiers. Represents the hospital and department in a professional and caring manner. Instructs patients in the meal ordering process. Assumes the role of patient advocate. Completes all other job duties as assigned.</p><p></p><h2><br /><b>Core Responsibilities and Essential Functions:</b></h2><p>Ensures the Safety of Patients and Team Members (according to Hazard Analysis Critical Control Points (HACCP) and County Health Department Guidelines)<br />a. Washes hands frequently and appropriately wears gloves. Performs hand hygiene upon entering and exiting patient rooms.<br />b. Follows infection prevention practices, including personal hygiene expectations (i.e., fingernail length and finish) and reports potential risks.<br />c. Maintains all work areas in a clean and organized manner; free of spills and fall hazards.<br />d. Delivers patient trays and verifies patient identity using two patient identifiers.<br />e. Verifies menu selections are compliant with diet order; seeks approval or clarification of diet compliancy from Patient Meal Services Leadership and/or Clinical Dietitian.<br />f. Escalates food allergy and diet consistency concerns to Patient Meal Services Leadership and/or Clinical Dietitian.<br />g. Promptly reports adverse food reactions and outside food consumption by patients.<br />h. Monitors and records food and/or equipment temperatures as applicable; immediately correcting/escalating out of range occurrences.<br />i. Stores food and/or supplies using proper labeling, dating and rotation methods.<br />j. Operates equipment according to all safety guidelines and escalates any unsafe conditions (i.e., frayed electrical cords).<br />k. Uses IT equipment appropriately and protects confidential information including passwords.<br />Ensures Positive Service Outcomes<br />a. Follows department work schedule (including weekends and holidays) and arrives at the work station prior to task start time.<br />b. Sets up, maintains and breaks down workstation according to area requirements.<br />c. Follows written and verbal instructions and station responsibilities with accuracy and attention to detail.<br />d. Completes area checklists and forms.<br />e. Operates and cares for equipment according to manufacturers and area specific guidelines.<br />f. Remains flexible to support other team members across the department to achieve desired service outcomes.<br />g. Assists patients with menu selections, including but not limited to food preferences, allergies and other diet information in a timely manner.<br />h. Enters menu selections in the nutrition service software accurately and in a timely manner.<br />i. Verifies patient satisfaction with meals and conducts internal patient satisfaction surveys.<br />j. Delivers meals to patients that meet their needs according to their cultural, spiritual, ethnic and age-specific considerations.<br />k. Obtains additional items for patient meal trays, either left off or added on by the patient, as appropriate with diet order. Seeks approval for non-compliant meal requests. Delivers meals to patients throughout the day.<br />l. Retrieves dirty trays from patient rooms and assists with soiled meal tray carts on patient floors.<br />m. Prepares and delivers snacks to various units across the hospital.<br />n. Performs department duties to include, but not limited to: Dish room, rolling silverware, floor stock replenishment, supplies requisitions, break room and general clean up.<br />o. Intervenes and resolves customer service issues as necessary; uses judgment to escalate customer service concerns to supervisor to ensure effective customer service recovery.<br />Engages in Efforts to Create a World Class Work Environment<br />a. Follows work areas uniform specifications, i.e., clothing and shoes are neat and clean.<br />b. Collaborates with team members and Leadership to meet the goals and objectives of the Department and Hospital.<br />c. Communicates in a respectful manner and in terms that are clear and concise.<br />d. Respects the cultural traditions of team members and customers.<br />e. Maintains competency in nutrition service software utilized for patient meal services.<br />Performs other duties as assigned<br />Complies with all Wellstar Health System policies, standards of work, and code of conduct.</p><p><br /><b>Required Minimum Education:</b></p><ul><li>High School Diploma General</li></ul><p><br /><b>Required Minimum License(s) and Certification(s):</b></p><p>All certifications are required upon hire unless otherwise stated.</p><p><br /><b>Required Minimum Experience:</b></p><p>Healthcare food service experience and customer service Preferred</p><h2><br /><b>Required Minimum Skills:</b></h2><p>Must exhibit outstanding interpersonal skills required to work well with others.<br />Must be able to demonstrate basic knowledge of modified diets.<br />Candidates must also possess adequate phone skills for interacting with our customers (internal and external) and perform duties in a very busy environment.<br />The individual must be able to communicate and understand the English language, both written and orally.<br />The candidate must be able to maintain a positive attitude in all customer/patient interactions.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.</p><p style="text-align:inherit"></p>