Library Assistant I

Description The Department:The Santa Clara City Library is a department of the City and has positioned itself as a dynamic community hub, providing access to information, literacy resources, educational programming, and promotes civic engagement in Santa Clara.The Library Department is organized into seven divisions:Administration, Adult Services, Branch Services, Customer Services, Facilities, Technical and Technology Services and Youth Services.Santa Clara City Library has recently finalized and in the ongoing process to implement its new Strategic and Facilities Master Plans that will support the direction of future library services.The Position:The Library Assistant I is the entry-level classification in the Library Assistant series.This recruitment is to fill a full-time position at the Northside Branch Library, that serves the diverse and growing community in the northern part of the City of Santa Clara.As a community-focused branch, it provides welcoming, responsive library services that support lifelong learning, literacy, and community connection.The incumbent provides frontline support for library services by maintaining high standards of customer service, upholding library policies and procedures, ensuring the safe and effective operation of library technology, and participating in community outreach efforts and programs.This position plays a key role in creating a positive and inclusive environment for patrons of all ages.The ideal candidate will demonstrate the ability to work collaboratively within a team while also exercising sound independent judgment and initiative.Strong communication skills, a commitment to excellent customer service, comfort with basic technology, and adaptability in a fast-paced public service environment are essential.Candidate should be someone who is approachable, dependable, and eager to contribute to a branch culture that values respect, teamwork, and continuous improvement.Additional Information:Applications must be filled out completely (e.g.do not write see resume, NA, or personnel file.).To receive consideration for the screening process, candidates must submit a 1) Cover Letter and 2) Resume.Incomplete applications will not be considered.Application packets may be submitted online through the Apply Now feature on the job announcement at must be submitted by the filing deadline of March 19, 2026 at 4:00 PM.THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED ABOVE.IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS.ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.APPLICANTS WILL BE CONSIDERED FOR POSITIONS ADHERING TO ALL APPLICABLE CITY POLICIES, INCLUDING BUT NOT LIMITED TO CMD 033- EMPLOYMENT OF RELATIVES.The annual salary range for this position is $76,905.60 - $98,739.84.This position may be filled at or near the minimum of the salary range.Minimum Qualifications EDUCATION AND EXPERIENCE Minimum Education Requirements:Completion of sixty (60) semester units or ninety (90) quarter units from a college or university.Minimum Experience Requirements:Six (6) months of experience involving direct public contact and/or clerical work.Acceptable Substitution:Additional qualifying experience may be substituted for the required education on the basis of one (1) year of experience for thirty (30) semester units or forty-five (45) quarter units up to two (2) years.License/Certifications:Possession of a valid California Class C driver's license is required at the time of appointment and for the duration of employment.Desirable Qualifications:One (1) year of customer service or library work experience.Other Requirements:Must be able to perform all the essential functions of the job assignment, with or without reasonable accommodation.May be required to work evenings and weekends.Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List.A department interview may be required prior to appointment.Federal law requires all employees to provide verification of their eligibility to work in this country.Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.VETERAN'S PREFERENCE POINTS:This position qualifies for Veteran's Preference Points.Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score.The City of Santa Clara is an equal opportunity employer.Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws.The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities.If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov.. Experience: 6 months required

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...