Manager, Risk Mitigation Solutions

Job Description:

  • Develop, implement, and continuously improve operational procedures and controls for fraud mitigation and identity verification
  • Provide operational guidance and consulting support to clients on fraud prevention and risk management best practices
  • Develop and execute programs to ensure superior client service and high client satisfaction throughout the engagement lifecycle
  • Assist with adoption and integration of fraud prevention technologies, analytics, and digital platforms
  • Support regulatory compliance initiatives and adherence to industry standards
  • Collaborate with internal teams and external partners to deliver fraud prevention solutions
  • Build and lead a dedicated team
  • Provide direction, coaching, mentoring, training, and development to staff
  • Conduct interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling, and termination activities
  • Direct staff to ensure duties meet department performance standards
  • Report identified risks to appropriate teams or management
  • Manage, monitor, and report risks within the work area, including Information Security risks
  • Perform all other duties as assigned

Requirements:

  • Bachelor’s degree in Business, Finance, Information Technology, or a related field
  • Minimum of 7 years’ experience in fraud prevention, risk management, or related roles within financial services
  • Minimum of 5 years’ experience leading high performing teams
  • Experience building and managing teams or operational frameworks in financial institutions
  • Background in credit unions, community banks, or similar organizations, with knowledge of regulatory requirements
  • Experience in consulting and delivering technology-driven solutions
  • Experience in fraud detection, prevention, and investigation, including familiarity with fraud analytics
  • Strong leadership, communication, and interpersonal skills
  • Ability to work collaboratively with internal and external stakeholders, including clients and partner entities
  • Proficiency in using fraud monitoring platforms and exposure to artificial intelligence and machine learning for anomaly detection
  • Understanding of cybersecurity principles, digital identity verification, and authentication technologies relevant to financial institutions
  • Skill in designing and optimizing operational controls and procedures to mitigate fraud risk across channels
  • Familiarity with FFIEC, BSA/AML, KYC/CIP, and FRCA regulatory frameworks and compliance standards
  • Travel up to 25%
  • Regular and reliable attendance
  • This role is currently not eligible for sponsorship
  • CFE certification preferred but not required

Benefits:

  • Competitive wages
  • Medical with telemedicine
  • Dental and Vision
  • Basic and Optional Life Insurance
  • Paid Time Off (PTO)
  • Maternity, Parental, Family Care
  • Community Volunteer Time Off
  • 12 Paid Holidays
  • Company Paid Disability Insurance
  • 401k (with employer match)
  • Health Savings Accounts (HSA) with company provided contributions
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Mental Health and Well-being: Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Wellness program
  • Remote-first, flexible environment
  • Psychological safety, wellbeing and belonging initiatives
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