NOC Engineer – Tier III

Job Description:

  • Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services.
  • Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution.
  • Coordinate escalations with internal engineering, field operations, and external vendors.
  • Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.
  • Conduct proactive network performance analysis, capacity planning, and optimization.
  • Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.
  • Oversee change management, upgrades, and maintenance windows to minimize service impact.
  • Maintain detailed documentation, runbooks, and process improvements for network operations.
  • Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

Requirements:

  • 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments.
  • Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet).
  • Hands-on experience with: Juniper (Junos), Cisco, and MikroTik platforms.
  • Calix XGS-PON and access/aggregation network management systems.
  • Fixed wireless and LTE platforms such as Cambium, Telrad, or similar.
  • Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus).
  • Strong understanding of network monitoring, alerting, and telemetry tools.
  • Proven ability to lead technical response during major incidents and guide NOC teams through resolution.
  • Bachelor’s degree in computer science, IT, or equivalent experience preferred.

Benefits:

  • This has no travel requirements.
  • Must be authorized to work in the United States.
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