Part-Time, Customer Service Associate (Remote)

Responsibilities

  • Handle customer inquiries through calls, email, chat, or other support channels
  • Provide accurate information and resolve customer concerns professionally.
  • Assist with order processing, follow-ups, and basic administrative tasks when needed.
  • Maintain accurate customer records and document customer interactions.
  • Use customer service and collaboration tools to manage tickets, track concerns, and coordinate with team members.
  • Follow campaign guidelines, quality standards, and service procedures.
  • Adapt to different campaign needs and tasks as assigned.

Qualifications

  • Customer service or related experience preferred; fresh graduates are welcome to apply.
  • Good verbal and written communication skills.
  • Comfortable using computers and basic applications.
  • Familiarity with customer service and productivity tools such as Zendesk, Freshdesk, Salesforce, Jira, and Slack is an advantage.
  • Willing to learn new tools and adapt to different campaign workflows.
  • Reliable, detail-oriented, and flexible with part-time schedules.
  • Must have a reliable internet connection and a suitable work-from-home setup.

Employment Details

  • Employment Type: Part-Time / Buffer
  • Work Setup: Remote
  • Schedule: Depends on campaign requirements
  • Assignment: Candidates will be considered for suitable openings as they become available.

Note: This is a pooling opportunity and does not guarantee immediate placement. Qualified candidates will be contacted when a suitable campaign becomes available.

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

  • Handle customer inquiries across email, chat, and social media like a pro.
  • Be the voice of the brand, providing personalized and top-notch support.
  • Collaborate with our awesome team to boost customer satisfaction and share insights.
  • Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
  • Adapt to different client needs – because every day is a new adventure!

Tech Checklist – Gotta Have It!

  • A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
  • Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
  • A quiet, cozy workspace to handle calls and chats like a pro.

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Your First 30-60-90 Days at LTVplus: What to Expect

Job Type: Part-time

Pay: Php184.00 - Php245.00 per hour

Experience:

  • Customer Service: 1 year (Required)
  • Gorgias: 1 year (Required)
  • Shopify: 1 year (Required)
  • Monday.com: 1 year (Required)

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...