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About arenaflex – Pioneering Home Health Solutions

arenaflex is a national leader in delivering life‑enhancing medical equipment and services, ranging from ventilators and oxygen therapy to sleep apnea devices, wound‑care supplies, diabetic management tools, and a full suite of home medical equipment. Our mission is to empower patients to live more comfortable, productive lives by providing high‑quality products, compassionate customer care, and innovative solutions that keep individuals engaged in their own health journeys. With a footprint that spans over 45 states and hundreds of service locations, arenaflex combines cutting‑edge technology with a deeply human touch, ensuring every patient receives the right equipment at the right time.

Position Overview – Remote Patient Care Coordinator (Evenings & Weekends)

arenaflex is seeking a dedicated and empathetic Patient Care Customer Service Representative to join our Sleep Central After‑Hours Call Center based in Murray, KY. This fully remote role is designed for professionals who thrive in a fast‑paced, patient‑focused environment and are comfortable working evenings, weekends, and occasional overnight shifts. As the primary point of contact for patients receiving sleep and home‑care equipment, you will play a critical role in ensuring timely deliveries, accurate order processing, and seamless communication that supports patients’ health and wellbeing.

Key Responsibilities

• Initiate outbound calls to patients to confirm delivery schedules, gather necessary medical documentation, and verify order details.
• Accurately transcribe patient information into the electronic health record system, ensuring data integrity and compliance with HIPAA regulations.
• Process patient orders through arenaflex’s online pharmacy platform, coordinating with logistics teams to resolve tracking issues and reschedule shipments as needed.
• Obtain and validate medically necessary documentation, collaborating with healthcare providers to secure prescriptions, physician orders, and insurance authorizations.
• Troubleshoot equipment‑related concerns reported by patients, providing clear guidance and escalating complex issues to the technical support team.
• Verify that each order is complete, correctly packaged, and ready for dispatch, performing final quality checks before confirming shipment.
• Maintain meticulous records of all patient interactions, order statuses, and follow‑up actions in accordance with arenaflex’s standard operating procedures.
• Participate in ongoing training sessions, quality audits, and continuous‑improvement initiatives to enhance service delivery.
• Perform any additional duties assigned by the Call Center Manager that support the overall mission of arenaflex.

Essential Qualifications

• High school diploma or GED equivalent; additional post‑secondary education in health administration or a related field is a plus.
• Minimum of 1‑2 years of experience in a medical‑related environment, preferably with exposure to home health equipment, sleep apnea devices, or pharmacy order processing.
• Demonstrated strong customer service background with a track record of resolving inquiries efficiently and courteously.
• Excellent verbal and written communication skills in English; ability to convey complex medical information in a clear, compassionate manner.
• Proficiency with reputed company Office Suite (Word, Excel) and comfort navigating web‑based applications, email platforms, and electronic health record systems.
• Ability to multitask, prioritize, and maintain attention to detail while handling a high volume of calls and data entry tasks.
• Basic arithmetic skills sufficient to perform simple calculations (addition, subtraction, multiplication, division) accurately.
• Self‑motivated, organized, and capable of working independently as well as collaboratively within a remote team.
• Valid driver’s license and clean driving record (required for occasional in‑person support visits, when applicable).

Preferred Qualifications & Additional Skills

• Experience with medical terminology, insurance verification processes, and home medical equipment usage.
• Prior exposure to call‑center environments, especially those operating on evening and weekend schedules.
• Familiarity with HIPAA compliance standards and best practices for handling protected health information (PHI).
• Demonstrated problem‑solving abilities, including the capacity to diagnose and resolve equipment failures based on patient feedback.
• Comfort with remote work technology, including video conferencing, virtual collaboration tools, and secure file‑sharing platforms.

Core Skills