Remote Customer Agent

What This Role Is
Help individuals and families explore life and health coverage options based on their needs and budget. In this remote, phone-based role, you will connect with people who have requested information, explain available plans, answer questions, and guide them through the enrollment process.

You'll build relationships through follow-up conversations, helping people understand their options and make informed decisions. Training is provided, and a flexible schedule allows you to manage your workday while meeting full-time expectations.

Day to Day

  • Speak by phone with individuals and families who have requested coverage information
  • Review available life and health coverage options based on each person's needs and budget
  • Explain plan features, benefits, and costs in clear, easy-to-understand terms
  • Guide interested individuals through applications and enrollment
  • Follow up with people who need additional information or time to review their options
  • Maintain organized records of calls, questions, and follow-up activity

Qualifications

  • Strong communication and interpersonal skills
  • Comfortable speaking with people by phone throughout the workday
  • Organized, dependable, and consistent with follow-up
  • Able to explain information clearly and answer questions professionally
  • Basic computer skills and a reliable home workspace with internet access
  • Previous experience in customer service, client relations, or other client-facing roles is helpful
  • Willingness to work in a performance-based compensation structure

What's Offered

  • Remote work with a flexible schedule
  • Training and ongoing guidance to learn coverage options and the enrollment process
  • Warm leads from individuals and families who have requested information
  • Manager support to help answer questions and develop your skills
  • Opportunities to advance into mentoring and training roles
  • Performance-based earning potential, with compensation tied to results

Pay: $67,000.00 - $87,000.00 per year

Benefits:

  • Flexible schedule
  • Professional development assistance
  • Work from home

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...