Note: The job is a remote job and is open to candidates in USA. Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. They are seeking a Customer Service Support Representative to interact with customers and provide superior service in response to inquiries about products and services.ResponsibilitiesResponds to customer inquiries in a courteous and professional mannerResearches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactionsThoroughly and completely document all customer interactionsEducates customers and dental professionals on eligibility, benefits, claims payment, and authorizationsProvides direction on the usage and benefits of self-service toolsAssist members on gaining access to care by locating a network dentist or assignment to a primary care dentistAppropriately routes inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this roleMeets or exceeds individual, department, and client specific goalsUnderstands and adheres to all of DentaQuest’s administrative and contractual policies and proceduresContributes to the success of the organization by suggesting ways to improve the service delivery processesOther duties as assignedSkillsHigh School Diploma or Equivalent2 years of experience in a high-volume customer service environmentProven professional verbal and written communication skillsAbility to efficiently operate a computer and knowledge of Microsoft Office applicationsStrong organizational skills and attention to detailAbility to work independently and with a teamAbility to learn quickly and adapt to a fast-paced production environmentCooperative, professional and effective interaction skills with co-workers, company staff and visitorsCritical thinking and problem-solving skillsAbility to tolerate repetitive work without compromising accuracy and service levelsRequired to attend additional training as requested/deemed necessaryLooking for Spanish speaking candidatesDental terminology knowledge and group health insurance experience a plusBenefitsDiscretionary annual incentive award based on your individual performance as well as the overall performance of the businessGenerous vacation and sick timeMarket-leading paid family, parental and adoption leaveMedical coverageCompany paid life and AD&D insuranceDisability programsPartially paid sabbatical program401(k) employer matchStock purchase optionsEmployer-funded retirement accountFlexible, inclusive and collaborative work environment that supports career growthReasonable accommodation s to the known physical or mental limitation s of otherwise-qualified individuals with disabilities or special disabled veterans , unless the accommodation would impose an undue hardship on the operation of our businessCompany OverviewSun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives. It was founded in 1865, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is H1B SponsorshipSun Life has a track record of offering H1B sponsorships, with 2 in 2026, 22 in 2025, 27 in 2024, 18 in 2023, 18 in 2022, 12 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.   Apply To this Job