Remote Patient Care Customer Service Coordinator – Evening & Weekend Shifts (Full‑Time) – nexawork

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  • About nexawork – Pioneering Home Health Solutions

nexawork

is a national leader in delivering life‑enhancing medical equipment and services, ranging from ventilators and oxygen therapy to sleep apnea and wound‑care solutions. With a presence in every corner of the United States, we empower patients to manage their health confidently from the comfort of their own homes. Our mission is simple yet profound: to improve quality of life by providing reliable, compassionate, and innovative home‑care experiences. As we continue to expand our footprint, we are seeking dedicated professionals who share our commitment to patient‑centered care.

Why This Role Matters

Our

Patient Care Customer Service – Evenings & Weekends

team is the vital link between nexawork’s cutting‑edge medical products and the patients who rely on them. Working remotely, you will be the trusted voice that guides patients through equipment delivery, order verification, and troubleshooting, ensuring every interaction leaves a lasting positive impression. If you thrive in a fast‑paced, empathetic environment and enjoy making a tangible difference in people’s lives, this is the opportunity you’ve been waiting for.

Position Overview

As a

Remote Patient Care Coordinator

for nexawork’s After‑Hours Call Center, you will:

  • Engage with patients across the United States during evenings and weekends, providing timely assistance with equipment orders and delivery logistics.
  • Accurately capture and verify patient information, ensuring compliance with medical documentation standards.
  • Navigate our online pharmacy and order‑management platforms to process and track shipments.
  • Resolve delivery challenges, reschedule shipments, and troubleshoot equipment concerns based on patient feedback.
  • Collaborate with internal teams to continuously improve the patient experience.

Key Responsibilities

    Patient Interaction:

    Conduct outbound and inbound calls to confirm equipment orders, collect necessary medical documentation, and answer product‑related questions.

      Data Accuracy:

      Enter patient details into the system with meticulous attention to detail, ensuring all records are up‑to‑date and error‑free.

        Order Processing:

        Utilize nexawork’s proprietary online pharmacy system to place, verify, and monitor orders from initiation to delivery.

          Issue Resolution:

          Identify and troubleshoot delivery or equipment issues, coordinating with logistics partners to provide swift resolutions.

            Compliance & Confidentiality:

            Maintain strict adherence to HIPAA and other privacy regulations while handling sensitive health information.

              Continuous Improvement:

              Provide feedback on workflow bottlenecks and suggest enhancements to improve efficiency and patient satisfaction.

                Team Collaboration:

                Work closely with fellow coordinators, supervisors, and clinical staff to ensure seamless handoffs and consistent service quality.

                Essential Qualifications

                • High school diploma or GED equivalent (required).
                • Minimum of 1‑2 years experience in a medical‑related administrative or customer‑service role.
                • Demonstrated ability to communicate clearly and compassionately in English, both verbally and in writing.
                • Proficiency with Microsoft Office (Word, Excel) and comfortable navigating web‑based applications.
                • Strong organizational skills, with the ability to multitask while maintaining a high level of accuracy.
                • Basic arithmetic skills (addition, subtraction, multiplication, division) for order verification.
                • Reliable high‑speed internet connection and a quiet, distraction‑free home office environment.
                • U.S. residency within 60 miles of any nexawork location (to meet occasional on‑site requirements).

                Preferred Qualifications & Additional Skills

                • Experience working in a call‑center environment, especially handling after‑hours or weekend shifts.
                • Familiarity with medical terminology, especially related to respiratory, sleep, and wound‑care equipment.
                • Previous exposure to pharmacy or prescription‑order processing systems.
                • Certification in Customer Service Excellence or a related field.
                • Demonstrated problem‑solving abilities and a proactive, self‑motivated work ethic.
                • Ability to handle emotionally charged situations with empathy and professionalism.

                Core Competencies for Success

                  Communication:

                  Active listening, clear articulation, and the ability to translate technical information into layperson’s terms.<

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                  Common Interview Questions And Answers

                  1. HOW DO YOU PLAN YOUR DAY?

                  This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

                  2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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                  This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...