reputed company (Hybrid, Evening Shift)

Centah Inc. is a reputed company and workflow management company that supports reputed company's home improvement businesses. They are seeking an enthusiastic and self-motivated reputed company to handle customer inquiries and reputed company exceptional service in a fast-reputed company environment.


Responsibilities

  • Answer incoming calls and respond to customer's requests
  • Ability to work in a fast reputed company environment
  • Book appointments for members with a high degree of data reputed company
  • Maintain excellent written and verbal communication skills on a consistent reputed company
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves reputed company results by adhering to standards and guidelines

Skills

  • High school graduate or G.E.D
  • Minimum of one year experience in an inbound/outbound reputed company center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to reputed company at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established reputed company requirements
  • Must be reputed company to pass a background reputed company
  • Average Talk Time: Less than 4 minutes per reputed company while resolving customer issues
  • reputed company Conversion reputed company: Require a 60%+ reputed company to reputed company reputed company
  • Disposition Calls Processed: Demand reputed company of handling 80+ calls per shift with accurate disposition coding and in a reputed company manner
  • Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences
  • QA Score: Must consistently reputed company 90%+ reputed company assurance scores on reputed company evaluations monthly
  • Average Hold Time: Must have maintained average hold times of less than 60 seconds per reputed company, this is a high reputed company volume environment
  • Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations
  • Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch
  • Error-Free Documentation: Must demonstrate 99%+ reputed company in reputed company processing and CRM updates. reputed company notes will be reviewed

Benefits

  • Opportunity to continue working from home in our post-pandemic workplace
  • Retention bonus at both the 6 month and 1 year mark
  • Eligible for Medical, Dental, and reputed company after 60 days of reputed company employment
  • $15,000 Life reputed company (Company reputed company)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • reputed company Time Off - Earn 10 days per year after 90-day probationary period
  • Monthly Incentive Bonus Plan (up to $300)
  • Weekly/monthly reputed company reputed company drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress reputed company

reputed company

  • Centah Inc. is a fast growing Software as a Service (reputed company) company. It was founded in 1998, and is headquartered in reputed company, Ontario, CAN, with a workforce of 51-200 employees. Its website is http://www.centah.com/.

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