Sales and Customer Service Representative

Join Our Dynamic Team at The UPS Store

Are you an energetic, customer-focused individual with a passion for helping others? Do you thrive in a fast-paced, team-oriented environment? If so, we invite you to become a part of our dynamic team at The UPS Store locations as floaters at Colleyville-South Lake and Irving!

Why Work with Us?

As the nations largest franchiser of retail shipping, postal, printing, and business service centers, The UPS Store franchise network boasts nearly 4,500 locally owned locations across the US. Weve been recognized as the No. 1 Postal & Business Services franchise by Entrepreneur Magazine Franchise 500 for 23 consecutive years! Our commitment to excellence has made us a top choice for consumers and small businesses alike.

What We Offer:

Comprehensive Training: Receive one-on-one training and supplemental web-based instruction to ensure you succeed.

Team Environment: Work alongside supportive management and team members in a positive atmosphere.

Career Advancement: Performance-based opportunities for growth and development within our franchise.

Employee Benefits: Enjoy paid time off and commission pay, along with logo attire provided for a professional appearance.

Key Responsibilities:

Educate customers about our wide range of services.

Become proficient in printing, shipping, packaging, and renting private mailboxes.

Provide additional services, including passport photos, faxing, mailing, and internet access.

Qualifications:

Minimum 2 years of experience in a retail or service environment.

Strong desire to work in a team-oriented atmosphere.

Excellent verbal and written communication skills.

Basic proficiency with Microsoft Office programs and Internet navigation.

Join Us Today!

If you have a passion for customer service and are looking for a rewarding career with advancement opportunities, we want to hear from you! Apply now to join The UPS Store team and contribute to our mission of delivering exceptional service to our valued customers.

Become part of a legacy of excellence with The UPS Store, where your contributions make a difference every day!

Experience: 2 years required
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...