Senior Manager, Platform Operations, Medicaid Proposals

Job Description:

  • Lead the administration, governance, and optimization of proposal platforms, including SharePoint, project management tools, and collaboration solutions
  • Oversee Proposal Development SharePoint sites and related Microsoft 365 platforms, including site architecture, content organization, permissions, access provisioning, lifecycle management, compliance, and periodic audits
  • Design, build, maintain, and support Power Platform solutions, including Power Automate workflows, Power Apps, forms, dashboards, and related automation capabilities
  • Design and implement process improvements to simplify workflows, improve consistency, and enhance proposal team performance
  • Develop and deliver onboarding, training materials, workshops, and learning programs
  • Create and maintain dashboards, analytics, and reporting on proposal activity, operational health, and performance trends
  • Partner with leadership and cross-functional stakeholders to translate business priorities into actionable operational initiatives and scalable solutions
  • Lead initiatives that improve proposal operations and business performance
  • Partner across teams to implement new tools, processes, and training programs

Requirements:

  • 5+ years of experience in proposal operations, business operations, program management, project management, or a related field
  • 5+ years of experience developing and delivering training, onboarding, or enablement programs
  • Experience administering and supporting collaboration and workflow platforms, including SharePoint Online and project management tools such as Asana
  • Strong analytical, organizational, and project management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Advanced proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
  • Excellent written and verbal communication skills
  • Experience in Medicaid, healthcare, managed care, or proposal development environments
  • Experience supporting request for proposal (RFP) or business development teams
  • Experience with data visualization, reporting, and analytics tools
  • Experience leading change management and technology adoption initiatives
  • Project Management Professional (PMP), APMP certification, or similar professional certification preferred
  • Bachelor's degree or equivalent work experience

Benefits:

  • CVS Health bonus, commission or short-term incentive program
  • Award target in the company’s equity award program
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being, based on eligibility
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