Service Advisor

Trento Kia is currently recruiting a Service Advisor to join our growing team. We offer a competitive wage and a comprehensive benefit plan, in addition to support for ongoing training and certifications. As a family-run business, Trento Kia operates in a family environment in which employees are supportive and helpful with one another. The work hours are from Monday - Friday from 8am - 5pm, and alternate Saturdays from 8am - 2pm. Qualifications · A minimum of 2 years experience in a service advisor role. · Communication and Customer Service skills · Organizational and Time Management skills · Valid Class G Driver's License · Knowledge of operation in PBS is an asset but not required. Duties and Responsibilities · Respond to service requests from the phone, email and internet and book customer appointments. · Accurately describe customer concerns when booking appointments and writing up work orders to assist the technician with their diagnosis. · Update customers on the status of their vehicle repair. · Inform customers of findings by the technician and offer information and recommendations in response to the new information. · Ensure that work orders are being fairly distributed among the technicians. · Notify customers when back-order parts become available and of any open recalls on their vehicle. · Follow Kia warranty procedures and check for recalls on all vehicles booked in. · Create a unique and pleasant service experience for all customers to help Trento Kia maintain and grow its customer base by providing exceptional customer service. · Properly maintain and update our service contact database in PBS by confirming and collecting customer information. · Follow internal processes that contribute to the effective and efficient operation of the dealership. · Perform other tasks requested by management as required. If you think that you have the proper qualifications and will fit in with the team-oriented environment at Trento Kia, please reply with your resume and a cover letter. Remuneration and Benefits will be discussed during Interviews. Job Type: Full-time Pay: $50,000.00-$70,000.00 per year Work Location: In person

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