Service Processor, Premium & Billing

Job Description:

  • Manage payment indexing and premium and billing applications
  • Configure/setup new accounts in applicable systems
  • Research discrepancies and analyze root causes
  • Ensure information is complete and in good order
  • Monitor premium and billing completion, including balancing expenses
  • Troubleshoot complex premium and billing issues and resolve them
  • Manage basic reporting, terminations, and reinstatements
  • Transfer payments as needed
  • Provide customer service to internal and external stakeholders
  • Manage premium and billing cases according to procedures, guidelines, and quality/production standards
  • Escalate complex issues to senior team members or management
  • Identify, recommend, and champion process improvements and organizational initiatives

Requirements:

  • High School or GED
  • 0–1+ years of billing, premium, and/or reconciliation experience directly aligned with the position
  • Ability to communicate effectively verbally and in writing
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Accounts Receivable knowledge preferred
  • Ability to work in a fast-paced environment and adapt as needed
  • Ability to articulate/alter provisions and comfort with contract language
  • Must reside outside a commutable distance to an office location for the remote arrangement

Benefits:

  • Clearly defined career tracks and job levels
  • Leadership development and virtual training opportunities
  • PTO/parental leave
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • Flexible work arrangements
  • Productivity/technology tools and training
  • Annual Incentive Program eligibility
  • Potential long-term incentives and sales incentives
  • Standard benefits package
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...