Shopify Store Owner Wanted | Customer Support Workflow Research & Product Feedback | 1-Hour Task

We are looking for active Shopify store owner who already uses a paid helpdesk to participate in a paid research interview.

We're developing a new customer support helpdesk specifically for Shopify merchants.

We want to understand how real Shopify businesses currently manage customer support and gather honest feedback on a product we're building.

What you'll do:

Part 1 - Share your current workflow (Approx 30 minutes)

- Explain how your store handles customer emails, chats, returns, refunds, subscriptions and order inquiries.

- Walk us through the tools you currently use.

- Describe how your team assigns, tracks, and resolves support conversations.

- Share your biggest challenges and repetitive tasks.

Part 2 - Give feedback on our product (Approx 30 minutes)

- Watch a demonstration of our early-stage helpdesk.

- Explore selected workflows and features.

- Tell us what you find useful, confusing, or unnecessary.

- Suggest features or improvements based on your experience.

Who we're looking for:

- You currently own or manage an active Shopify store.

- Your store processes real customer orders.

- You personally handle customer support or manage people who do.

- You already use a paid helpdesk for your shopify store.

- We especially welcome stores with multiple support agents or significant customer inquiry volume.

Duration: Approximately 60 minutes, conducted through a video interview.

To apply, please answer:

- What is your active Shopify store URL and what is your role in the business?

- Confirmation that your store is active and currently selling

- How many customer support inquiries do you receive weekly?

- Which paid customer support tools do you currently use?

- How many people handle customer support in your store?

We’ll select a few relevant Shopify store owners for this.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...