Support Coordinator

Job Description:

  • Support members’ physical, behavioral, and social health and well-being
  • Assist members in finding and maintaining competitive, integrated employment
  • Navigate challenging relationships to ensure members receive necessary services
  • Perform intake, enrollment, and ongoing assessments
  • Develop and maintain Person-Centered Plans
  • Monitor and maintain overall service provision
  • Partner with members and families to identify needed supports and direct services for health, employment, and independent or community living goals
  • Collaborate with clinical and social support colleagues to meet members’ physical, behavioral health, and long-term service needs
  • Conduct thorough, objective face-to-face visits and assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living needs
  • Use authorization criteria for appropriate home and community-based services
  • Confirm authorized services are provided and members’ needs are met
  • Travel to members’ homes in Monroe, McMinn, and Polk County areas

Requirements:

  • RN with preference for current Developmental Disabilities Nurses Association certification as CDDN for RNs or DDC for LPNs, as applicable
  • Or B.S. in social work, nursing, education, human service, health care profession, or related field
  • Or meet federal requirements for a Qualified Developmental (or Intellectual) Disabilities Professional (QDDP or QIDP)
  • Or, in lieu of a degree, 5+ years’ experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver
  • Completion of Personal Outcome Measures Introduction and Assessment Workshop trainings, when using the in-lieu-of-degree pathway
  • 2 years of experience in the healthcare industry or an operations-type environment
  • Valid driver's license
  • Various immunizations and/or associated medical tests may be required
  • Digital literacy assessment required
  • Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
  • Ability to work independently with minimal supervision or in a team environment
  • Ability to solve problems and manage multiple assignments with critical deadlines
  • Strong organizational, interpersonal, oral, and written communication skills
  • Ability to manage multiple projects and tasks with an exceptional work ethic
  • For routine vehicle operation: valid driver's license, compliant auto insurance, and acceptable motor vehicle record
  • Must maintain compliance with the BCBST Driver Safety Program when applicable

Benefits:

  • Mileage reimbursement for travel to members’ homes
  • Full-time employment
  • No on-call schedule
  • Employee position with VSHP Volunteer State Health Plan, Inc
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