Towing Dispatcher – US Towing Industry

Job Description:

  • Dispatch towing and roadside assistance calls using Towbook.
  • Coordinate with drivers to ensure timely service.
  • Communicate professionally with customers, insurance companies, and law enforcement.
  • Monitor job status and provide real-time updates.
  • Coordinate with law enforcement for accident scenes and police-initiated towing.
  • Prioritize calls and manage multiple dispatch requests efficiently.

Requirements:

  • Proven experience as a dispatcher for a U.S.-based towing company.
  • Strong working knowledge of Towbook.
  • Experience handling police towing, accident calls, and law enforcement coordination.
  • Familiarity with coordinating with police units on standby when required for towing operations.
  • Excellent English communication skills (spoken and written).
  • Strong multitasking and problem-solving abilities.
  • Reliable internet connection and a quiet work environment (for remote positions).
    • Preferred Qualifications
  • Experience with roadside assistance and accident management.
  • Ability to work rotating shifts, nights, weekends, and holidays.
  • Knowledge of U.S. geography and dispatch procedures.

Benefits:

  • How to ApplyPlease send the following to **kenneth.joseph@globalpacificsupport.com**:
    • - Your updated resume.- A **2–3 minute introduction video** detailing:- Your experience dispatching for U.S.-based towing companies.- Your experience using Towbook.- Your experience coordinating police towing and law enforcement-related dispatches.
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