User Operations Associate, Support

Job Description:

  • Deliver exceptional email-based support to Yelp users and business owners
  • Meet quality and productivity goals while maintaining accuracy and attention to detail
  • Investigate challenging issues, advocate for users, and find thoughtful solutions
  • Build expertise in Yelp’s products, policies, and processes
  • Identify opportunities to improve customer experience and team processes
  • Take ownership of work and seek opportunities to exceed expectations
  • Support users with account access, business page claiming, and other questions

Requirements:

  • Bachelor’s degree preferred
  • At least one year of work experience
  • Enthusiasm for Yelp’s mission and passion for exceptional customer service
  • Excellent written communication skills
  • Exceptional attention to detail
  • Strong self-motivation, personal accountability, and ownership
  • Ability to be a positive, dependable, and collaborative teammate
  • Openness to feedback and desire to continuously learn and improve
  • Comfort working in a goal-driven environment where quality and productivity matter
  • Track record of maintaining high standards and exceeding expectations
  • Availability during department core hours of 10 a.m. to 3 p.m. Pacific Time
  • Must be based in the United States

Benefits:

  • Full medical, vision, and dental effective the first day
  • 15 days PTO, increasing with 2+ years of tenure
  • 12 paid holidays
  • One floating holiday
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Work from home reimbursement
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Potential bonus
  • Full-time remote work arrangement
  • 40 hours per week
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